Jinder Kang

Digital & Strategic Designer

I work at the intersection of business, creativity and technology to create holistic solutions to complex challenges that drive business and brand value into the future. 

Corporate Strategy, Business Strategy, Disruptive & Sustaining Innovation, Market Sizing, Vision & Mission Design, White Space Identification, Product-Market Fit, Go-to-Market Approach, Value Proposition, Business Model Design, Transformation & Innovation, System & Process Design, Lean Six Sigma, Implementation Roadmaps, Change Management & Target Operating Models, Financial Oversight & Analysis, Start-up Mentoring, Business Case Development, Stewardship, Project Management, Client Management, Business Development, Stakeholder Management, Business Analytics – Customer, Operational, People, Leadership & Management

Digital Transformation – Across The Value Chain, Digital Marketing – Social | Video | SEO/SEM | Paid, Digital Content Creation,  Nurture Marketing, Social Integrated Marketing Communications, Customer Acquisition & Retention, Digital Engagement, Data Analytics – Descriptive, Diagnostic, Predictive & Prescriptive, Sentiment Analysis, Journey & Touch-Point Mapping, Customer And User Experience/Interface Design, Web Design & Development, Virtual, Augmented & Mixed Reality Design & Development, Mobile & App Design, Digital Trend & Behaviour Analysis, White Paper Authoring, Knowledge Management Systems, Digital Product & Platform Design & Management, Gamification, Digital Risk, Digital Collaboration, Digital Process Redesign, Agile & Lean Methodologies, Digital Disruption – Attacking New Markets & Defending From Future Disruptors/Competitors

Creative Direction, Transformation Design, Human Centred Design, Persona Formulation, Scenario Testing, User Stories, Customer Journeys, Rapid Prototyping, Experimentation & Testing, Customer & User Experience Design, Information Architecture, Wire-framing, Service & Product Design, Product Management/Ownership, Workshop Design, Proof of Concept

Brand Management, Brand Asset Design & Development, Brand Experience, Brand Stories, Purpose & Positioning, Growth Strategy, Marketing, Brand Benefits & Attributes, Proposition Development, Content Creation, Thought-Leadership, Building Partnership Eco-systems

Primary & Secondary Research, Qualitative & Quantitative Insights, Data Analytics – Descriptive, Diagnostic, Predictive & Prescriptive, Business Analytics – Customer, Operational, People, Customer Discovery, Validation & Creation, Trend & Development Forecasting, State & Principle Identification, Assumption Testing, User Testing, Product Testing, Field Research, Smoke Testing, Case Study Creation

Creative Direction, Transformation Design, Human Centred Design, Persona Formulation, Scenario Testing, User Stories, Customer Journeys, Rapid Prototyping, Experimentation & Testing, Customer & User Experience Design, Information Architecture, Wire-framing, Service Design, Product Management/Ownership, Workshop Design

The Story

I have been guided in my career by an underlying ambition to understand people’s implicit motivations, behaviours, and desires, using a convergence of traditional and modern methodologies to design solutions that meet consumer needs. As an advocate for furthering the holistic approaches of design in business, education and society, I have found my way into strategic design through years of professional discovery and experience, and if pushed to do so, I would describe myself as a Digital & Strategic Designer. However, this is merely the tip of the iceberg of who I am and previous projects have included experience design, operations, venture architecture, amongst others. We have a tendency to define ourselves by our current job-title, but I would rather describe myself as someone that identifies problems, creates solutions and leads implementation.

I have taken an unorthodox career path, mainly to appease my curious mind and thirst for knowledge. Starting out managing and then consulting globally in the bar industry, to now working as the Head of Digital and Strategy (Campaign) in the luxury fashion industry, there have been numerous positions that have allowed me to continually add to my skill-set, enhancing my empathetic design approach in the process. It is these experiences merged with design methods that have allowed me to embrace ambiguity, and excel in whatever role I have undertaken – whether that is as a Chief Marketing Officer for a Parisian-based start-up or taking control of financial and operational oversight of a struggling business. I have worked across the entire spectrum of industry – from advising some of the world’s largest brands at board level, to guiding a start-up in a shed in the Chilean desert.

I enjoy learning, and believe in continuous development, whether that is by taking advantage of MOOCs (Mass Open Online Courses), absorbing cultures via my love for travelling, or through the people I meet on my everyday journey.

education

IE Business School (Madrid)
Global Master of Business Administration (MBA)
Honours: Beta Gamma Sigma Honour Society – Top 10% of graduates
2013 – 2015

City University (London)
BEng Media Communication Systems
1998 – 2002

Certificates:
IASSC
Lean Six Sigma – Green & Yellow Belt
(undertaking)
2017

HBX/Harvard Business School
Disruptive Strategy
2017

Acumen/IDEO
Design Kit: The Course for Human-Centred Design
2015

Fudan University – School of Management (Shanghai)
Doing Business in China
2014

BPP Professional Education
CFA (Chartered Financial Analyst) Level 1
2010

MOOCs (Mass Open Online Courses) 
A ridiculous number of courses
2013 – present

work

Future Platforms
Lead Strategist
2018 – present

Unnamed (Financial Industry)
Digital & Service Transformation Lead
2017 – 2018

Campaign
Head of Digital & Strategy
2016 – 2017

KGG Group
Strategy & Experience Director – Digital & Creative
2015-2016

Freelance & MBA Student
Management Consultant
2013-2015

London Metropolitan College
Acting Managing Director
Digital & Strategic Designer
2011-2013

Investis
Account Executive
2010-2011

RDM-ltd
Digital Experience Consultant
Web/UX Designer
2006-2010

LA Star Style
Designer – Graphic, Digital & UX
2004-2006

Various
Bar Manager / Consultant
2002-2004

The Royal Society
Press Officer (Intern)
2001

experience snapshot

15+ years experience… 

  • in digital, user & customer experience, including strategic, service, product & human-centred design.
  • in creating and implementing digital & strategy initiatives.
  • working with startups, with 6+ years mentoring & advising entrepreneurial ventures.
  • leading, managing & mentoring teams.
  • internationally.

13+ years experience…

  • in developing, implementing & managing innovation projects.
  • consulting in digital, design, strategy, brand & transformation – across a range of industries.

9+ years experience…

  • with financial clients.

international experience

UK
USA
China
India
Australia
France
Spain
Netherlands
Poland
Czech Republic
Sweden
UAE (Dubai)
Philippines
Chile
Morocco
Nigeria
Cameroon

Languages

English
Native

Punjabi
Intermediate

Spanish
Basic but improving

French
Basic

Hindi
Basic